Terms and conditions

TERMS AND CONDITIONS

Purchase conditions

The Fundació CIM, responsible for the project BCN3D Technologies, guarantees under current laws and the following conditions for all related services.

Prices and conditions of sale are purely informative and may be modified in response to market fluctuations.However, the order is placed by filling out the order form, implies conformity to the price offered and the general sales conditions in force at this particular time, except for professional articles, which will be validated by direct contact personally. Once you have completed the entire order will be perfected the purchase of right, with all the legal guarantees that protect the purchaser consumer, and from that moment the prices and conditions will have contractual character, and may not be modified without the express agreement of both Contracting.

Spanish is the lingua franca for the formalization of the contract. The electronic document formalizing the contract will be filed and the user will have access to it in your customer area of our website.


Returns

Under current legislation, you can proceed to the return of products, for whatever reason, within 7 working days from receipt of the goods by the customer. According to existing laws, the conditions will make the return of an item / s are:

-The deadline by law for refund is 30 days, although we pledge that it will be made with the utmost urgency.

-Returns the following products are not accepted, as established by Law 7/1996 of 15 January, of the Retail Trade:

a) Contracts for supply of goods whose price is subject to fluctuations in the financial market that the seller can not control.

b) Contracts for supply of goods made to the consumer’s specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.

c) Contracts for the supply of audio or video recordings, disks and computer software which were unsealed by the consumer, as well as computer files supplied electronically, that can be downloaded or reproduced with immediate effect for permanent use.

d) Contracts for the supply of newspapers, periodicals and magazines.

– All merchandise must be returned in its original packaging with all accessories containing, in perfect condition and protected, avoiding stickers, seals or adhesive directly on the surface or item packing tape. Otherwise BCN3D Technologies reserves the right to refuse the return and the product you would be returned freight collect.


Technical Atention Service conditions

The repair of the machines in guarantee of BCN3D across the SAT will be realized of the following way:

SAT in BCN3DTechnologies: The client takes responsibility for the transport of the machine to the facilities of BCN3D (going and return). In case it suffers some accident in the transport, BCN3D it does not take responsibility of the caused hurts.

SAT to home: The SAT of BCN3D moves to the facilities of the client. In this case, the quantity of 95€ will be invoiced inside the province of Barcelona and of 195 € in the rest of Catalonia, to paying before the displacement. Out of Catalonia, to consult with sat@bcn3dtechnologies.com


Order Cancellations

Those cancellations of orders involving a return to the customer, done by bank transfer would be of a maximum period of 30 days for administrative procedures, if we try that the term does not exceed 7 days. According to the procedures that have been made, the cancellation could cause a cost of no more than 5% of the order amount.

Product warranties

The consumer may claim when a product is not in conformity with the contract:

-The asset acquired does not fit the description given by the seller.


Shipments

Delivery times range are between 48 h and 15 days, depending on the delay in stock availability of the product concerned, as well as the specific transport service. We can not totally guarantee these deadlines, although we try to transport companies fulfill them whenever possible.

Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In orders with multiple items will be a single shipment and delivery it will correspond to the item whose delivery is greater.

The customer will have 24 hours to verify the integrity of all components of the order and to ensure that all relevant parts of the total assembly demanded product are included. Passed 72 hours from receiving the product shall be deemed accepted the shipment and no claims for damages or failures will be allowed.

An order shall be deemed delivered when the delivery receipt it is signed by the customer. And it will be in the next 24 hours when the client must verify receipt of the products and expose all the objections that may exist.

If you receive a damaged product transport it is advisable to contact us within the first 24 hours in order to claim the incident to the transport company. Likewise, it is appropriate to reflect the selected transport company for any errors encountered.


Fundació CIM informs the user that the treatment of all personal data is performed in accordance with the provisions of Law 15/1999 of December 13 Data Protection and Royal Decree 1720/2007 of 21 December, approving the Regulation implementing Law 15/1999, of December 13, Protection of Personal Data.

Get in touch